Terms & Conditions

Welcome to Squishy Factory. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

General

These Terms & Conditions apply to all visitors, users, and customers of Squishy Factory. We reserve the right to update or change these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

Products

All Squishy Factory products are handmade squishy toys designed for decorative, stress-relief, and gentle squeezing purposes only.

• Products may show slight variations in colour, texture, or shape due to their handmade nature.

• All product descriptions and images are provided as accurately as possible, but slight differences may occur.

Product Safety

• All squishies are not edible. Do not eat.

• Not suitable for children under 3 years old.

• Adult supervision is recommended.

• Products are intended for gentle squeezing only.

Please refer to our Product Safety Disclaimer for full safety information.

Orders & Payments

• All prices are listed in the applicable currency and are subject to change without notice.

• Payment must be completed in full before orders are processed.

• Once an order has been placed, it cannot be cancelled, modified, or changed.

• We reserve the right to refuse or cancel any order in cases of suspected fraud, payment issues, or pricing errors.

Shipping

Shipping times provided are estimates only. Squishy Factory is not responsible for delays caused by couriers, customs clearance, or incorrect shipping information provided by the customer.

Please refer to our Shipping Policy for full details.

Refunds & Returns

Due to the handmade and hygienic nature of our products, returns and exchanges are not accepted, except in cases where an item arrives damaged or incorrect.

Please refer to our Refund & Return Policy for full details.

Intellectual Property

All content on this website, including but not limited to designs, images, illustrations, text, logos, and characters, is the property of Squishy Factory and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Squishy Factory shall not be held liable for any damages, losses, or injuries resulting from improper use of our products. Customers are responsible for using products according to the provided safety instructions.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at:
info@squishyfactory.com