All Squishy Factory products are handmade and quality-checked before being shipped.

We do not accept returns or exchanges after delivery unless the item is damaged, faulty, or incorrect.

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery at info@squishyfactory.com with:

• Your order number
• Clear photos of the item
• A short video showing the issue, if applicable
• A description of the problem

After reviewing your claim, we may offer a replacement or refund to the original payment method.

Non-Refundable Items

We do not offer refunds or exchanges for:

• Change of mind
• Personal preference
• Minor variations that are normal for handmade products
• Improper or rough use
• Products that have been opened, used, or altered
• Sale items
• Gift cards

Squishy Care & Safety

Our squishies are designed for gentle squeezing and normal handling only.

Please do not:

• Squeeze or stretch the squishy excessively or forcefully
• Bite, cut, puncture, or tear the product
• Pull or twist it aggressively
• Reheat, microwave, boil, freeze, or expose it to high temperatures
• Place it near heaters, radiators, or other heat sources
• Use it for purposes other than gentle squeezing

Damage caused by improper use, excessive force, heat exposure, or failure to follow the care instructions is not considered a manufacturing defect and is not eligible for a refund or replacement.